We use dedicated people and clever technology to safeguard our platform. Join the 270 people who've already contributed. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. The floor is never cleaned properly and the water dispenser has mild on it. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Contact your local truGym via our online contact form. Joke of a place. Your experience matters. Your experience matters. Most of the equipment is very old and remains unfixed for long periods of time. Find out how we combat fake reviews. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. kept it quiet from staff aswell ! Here are 8 tips for writing great reviews. Awful!!! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Verification can help ensure real people write reviews about real companies. Friendly staff always happy to help. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. This gym is great! We use dedicated people and clever technology to safeguard our platform. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Bring back Les Mills Body Combat please! For businesses Categories Blog. How many stars would you give TruGym? The branch (Chatham) don't even answer my emails now! We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Trugym luton are refusing to refund me 200 of my hard earned cash! Fuming to be honest. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. How many stars would you give TruGym? Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It goes against our guidelines to offer incentives for reviews. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. My feed back is that if I could train at another gym early in the morning I would. One good search would have warned me but I was dazzled by the google and facebook reviews. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Date of experience: 10 November 2022. It was a great gym to start off my journey on becoming the best version of my self. | Read 101-120 Reviews out of 262 Not helpful at all. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. The main reason that I joined is for the Les Mills Combat class. Suggested companies are based on peoples browsing tendencies. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Your experience matters. we were never told about it and there are no signs of cctv anywhere to warn us. This company doesnt care about its members, its purely about money for these people. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Dreadful management of memberships Id avoid this company and invest elsewhere! So unprofessional. Plus, you avoid the $5 phone payment processing fee. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Companies can ask for reviews via automatic invitations. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. without helping me with the issue in any way at all. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! THE WORST customer service i have ever had the misfortune to encounter. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Join the 269 people who've already contributed. Management ineffective and ambivalent. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 248 people who've already contributed. The timings of the place are good too accommodate all women there. I appreciate that it is a budget gym and the range of equipment is adequate. And the price is ok.Over all not impressed with the gym at all. Fuming to be honest. Bit apprehensive being a female in my 50s. We also ensure all reviews are published without moderation. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Dreadful management of memberships Id avoid this company and invest elsewhere! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. It does seem that there are other members who have also not been refunded. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Needs airing conditioning throughout the gym. I was paying double on a different gym and was always having problems but this is miles better. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Your experience matters. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. As far as I'm aware non of the members have received refunds on their memberships either. Stockton On Tees - AVOID!! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Our gyms come with either a sauna or steam room (some have both!) They are young, inexperienced and basically don't want to be there. beyond me , they have sullied their name. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. i, Be vigilant about their policies. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Good luck TruGym you are going to need it! Join the 244 people who've already contributed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The staff, although minimal, are friendly and helpful. Verification can help ensure real people write reviews about real companies. Staff come across rude and unapproachable. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. I've always felt so welcome at TruGym and enjoy making my daily trips. In reality this was my experience. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. It goes against our guidelines to offer incentives for reviews. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. However I have a major issue with the classes that are run as well as the management of the club. Your experience matters. Worst customer service ever have not had one reply to my messages or calls!! I was asked if Id like to suspend or cancel my membership. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Find another gym do not get involved with them. Verification can help ensure real people write reviews about real companies. You buy cheap equipment and take months to repair broken ones. Would definitely recommend to a friend especially with the ladies only facility. After a few weeks of this i started to get upset. The number for the centre was not being answered, neither were emails. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. All rights reserved. Voice your opinion today and hear what 263 customers have already said. Staff on the phone where rude and abrupt and not helpful at all. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Fantastic facilities. God forbid you request to leave is apparently impossible! Try to greet customers with a smile and always be courteous and respectful. Les Mills instructors are required to complete updated training twice a year to remain accredited. Find out how we combat fake reviews. Your experience matters. How many stars would you give TruGym? the recent cctv cameras introduction is also not only bothering me but most of us who cover. Understandably very angry!! Hi,There are no induction classes for new joiners on weekends. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. TruGym is filled with good equipment and friendly staff. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Verification can help ensure real people write reviews about real companies. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. | Read 41-60 Reviews out of 241 If you are looking for fluffy towels and a 5 star experience this is not your place. Avoid. TWO WEEKS go by and nothing. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? It does seem that there are other members who have also not been refunded. We also ensure all reviews are published without moderation. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Pool full of screaming kids. Your cars are not safe! Probably because I sent it in so long ago and it shows their processing times are embarrassing. Suggested companies are based on peoples browsing tendencies. I prefer to go in before work so at 6am and then use the sauna and steam room. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . why would you not notify any body ? Any attempt to contact head office is ignored. Staff are really friendly but could be more helpful to newcomers. Find out how we combat fake reviews. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. They now refuse to refund monies taken. Here are 8 tips for writing great reviews. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . 0 star! CON's / The gym is a mess! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Completely unresponsive to emails. I then get an email in May saying I would be charged 14 per month. Great equipment and when broken is fixed quickly. Poor customer service and conflicting information provided by staff! Complaining to TruGym is difficult. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. as a regular memeber of this gym i feel it as it is my responsibility. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. My branch shut down down and I never received a membership refund. Cancelled after one year membership. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Weights are all over the place. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Your cars are not safe! I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Every message I had left was not responded to directly by the manager. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Find out how we combat fake reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. This hasn't happened and all attempts to contact them regarding this is being ignored. The changing rooms are always clean and the same for the showers! Consistently fail to keep to their own opening and closing times. Nobody will reply to emails or tweets. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. You can never get a response from customer service. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The staff are friendly and the gym is very tidy. I signed up to the gym and have been going daily as i am very consistant with my training. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. There is a sign on the door which states check opening dates on social media. I paid for a year membership and at that point had several months left. Generally excellent facilties and equipment though can be a bit busy at times. DEFINITELY AVOID TruGym and Harlands. Staff members were a mix bag.
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trugym customer service